Testimonials

 I have known Kimberly personally and professionally for 20 years. She is a caring and compassionate person of integrity, with a passion for helping others find success.

While we worked together, Kimberly was extremely instrumental to the success of our office. She effectively partnered with others throughout the organization, trained employees, consistently pursued self-development, welcomed challenges, and regularly assisted the leadership team, including sharing well-timed and insightful coaching.

Change was constant in our operation, and the customer service responsibilities involved with an aggressive caseload of complex issues was extremely challenging. Kimberly consistently exceeded expectations because of her peerless people skills and genuine care for others. She has an amazing ability to effectively communicate with people from all walks of life, and she excels in situations where creating clarity, calm and confidence are particularly challenging.

Because of her varied experience and success in so many aspects of our business and creating effective partnerships throughout the company, Kimberly also developed an impressive leadership skill set, which allowed her to successfully create more effective and efficient best practices, which engaged and motivated others around her.

I learned much from Kimberly over the years we worked together. Her forward thinking, constant self-development, ability to lead rather than rule, and her open mindedness have been truly inspiring to me. 

John R., Harrisburg PA

 I consulted Kimberly for some training, and I'll tell you this: she is one of those people you write testimonials about because she embodies not only her work and expertise but also her values. That includes the ones that appear to have been lost these days–like Integrity, consistency, and transparency.

She has a gift for diversity and inclusion–everyone counts–and, even if she's busy and needs to get back to you, she'll make you feel like you are the only one who matters until your question is answered or the matter is resolved. That's the kind of dedication you can't buy at any price. 

Terise L., Atlanta GA

 I met Kim in 2020 and have found her to be an amazing person, both personally and professionally. 

I engaged Kim’s services because I wanted to provide my team with more insight into handling high-stress client interactions. My goal was to empower my team with the tools they needed to reduce their own stress while providing a better customer experience for my clients. Kim has accomplished that and more. I am happy that I chose to work with her, and I intend to continue doing so because her insights have definitely helped us smooth out our onboarding process and better communicate with our clients. 

I also enlisted Kim to put together a best practices customer success package for new clients, and that package has definitely helped my team. My business is within the healthcare sector but the principles she works with apply to virtually any business. I know that she loves to train customer service representatives in the art of handling difficult calls and creating “super fans,” and I’ve witnessed her ability to do that firsthand. She also works with leadership, and I agree with her that the external customer experience begins on the inside of an organization.

Kim is the go-to person if you want to improve your team’s skills and overall customer experience for both employee and customer retention.

Courtney H., Atlanta, GA