Kimberly LoDico
Customer Experience Training & Consulting
"An extraordinary customer experience is the hallmark of a premier business."
"An extraordinary customer experience is the hallmark of a premier business."
Thank you for stopping by today. We sincerely appreciate your interest in our customer experience training and consulting services, and we'd love the opportunity to help you grow your business by improving your customer experience!
The secret to robust growth and a competitive edge in this global economy is customer retention, which is achieved by providing an extraordinary customer experience. That experience encompasses leadership, culture, hiring and training practices, and ongoing support.
Services Include:
The secret to robust growth and a competitive edge in this global economy is customer retention, which is achieved by providing an extraordinary customer experience. That experience encompasses leadership, culture, hiring and training practices, and ongoing support.
Services Include:
We can help you at any level, from simple advice to comprehensive consultation and strategic planning.
You've done a great job training your team about your products and services, but are they trained in the art of talking to people? Do they know how to control difficult conversations and even turn disgruntled customers into superfans? Is your team energized or are they burning out? Is your management team leading consciously and by examp
You've done a great job training your team about your products and services, but are they trained in the art of talking to people? Do they know how to control difficult conversations and even turn disgruntled customers into superfans? Is your team energized or are they burning out? Is your management team leading consciously and by example?
Services Include:
We will train your team and leaders remotely in the art of engaging customers while remaining calmly in control.
Sometimes all you need is an objective listener to help find a mutually acceptable solution when disputes arise -- either with customers or within your organization. Customer service and customer experience principles are essentially the same whether external or internal.
Services Include:
Sometimes all you need is an objective listener to help find a mutually acceptable solution when disputes arise -- either with customers or within your organization. Customer service and customer experience principles are essentially the same whether external or internal.
Services Include:
We are prepared to assist with conflict resolution, customer retention, employee retention, and more.
With over 25 years of experience in providing and training exceptional customer service in a wide variety of settings, I bring to you a proven record of success in the areas of internal and external customer experience, customer engagement and retention, customer service, and employee training, including leadership.
My goal is to give you a competitive edge through a premier customer experience served by an empowered, loyal, and tenured team.
Typically, we will begin our work together with a comprehensive consultation to identify opportunities for improving the customer's experience of your company. This will include review of your current customer service policies and activities and review of your company culture so that we can work with your leaders to ensure a seamless and cohesive approach to the customer experience. We will then schedule the training of your customer service representatives in defusing, de-escalating, engaging, and retaining your customers (while maintaining their own peace of mind). Leadership is always encouraged and welcome to attend and participate in these trainings. I also offer a suite of agency services that may be of interest to you.
My job is to give you and your business the tools to provide a premier customer experience.
You'd be hard pressed to find someone more passionate than me when it comes to developing engaged and happy employees and customers. Small businesses deserve access to big business services. Thus, I work with only a few carefully chosen clients at a time. I want to be sure that you are ready to follow through with the steps I'll provide, and more importantly, I want to be sure you are provided with the time and attention you deserve because, let's face it, Your success truly is my success.
I'm here for you. Give me a call or book a free 30-minute consultation.
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